Shipping & Delivery Policy

At EV Tower, we aim to ensure that all orders are processed and delivered as quickly and efficiently as possible. We offer a choice of delivery services to suit your requirements, whether you need your order urgently or prefer our standard delivery option.

1. Delivery Options

We currently offer the following delivery services:

All delivery times are estimates and are calculated from the date your order is dispatched.

2. Business Days & Operating Hours

Our standard business days and operating hours are:

• Monday – Friday: 9:00am – 5:00pm

• Saturday & Sunday: Closed

• Bank Holidays: Excluded from business day calculations.

Orders placed outside of our operating hours, including weekends and bank holidays, will be processed on the next available business day.

3. Same-Day Dispatch Deadlines

To help ensure your order is dispatched as quickly as possible, we operate the following daily order cut-off times:

Palletised Deliveries

• We will aim to dispatch orders placed before 11:00am on the same day, however due to Haulier booking we slots will generally process these the next business day.

• Orders placed after 11:00am or any larger sized orders will generally be processed on the next business day.

Smaller Parcels (Courier Delivery)

• Orders must be placed before 11:00am to qualify for same-day dispatch.

• Orders placed after 11:00am will generally be processed on the next business day.

Please note that same-day dispatch is subject to stock availability and successful order processing.

4. Delivery Timescales

Our advertised delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather conditions, operational disruptions or other unforeseen events.

While we always aim to meet the stated delivery timescales, EV Tower cannot guarantee delivery on an exact date or time unless explicitly confirmed.

5. Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

For palletised deliveries, customers should ensure that suitable access is available for the delivery vehicle and that someone is available to receive the goods where required.

Any additional charges resulting from incorrect delivery details, failed delivery attempts or restricted access may be the responsibility of the customer.

6. Questions About Your Delivery

If you have any questions regarding your order, delivery service or expected arrival date, please contact the EV Tower team using the details below:

Email: info@ev-tower.co.uk

Tel: 0330 122 5276

Our team will be happy to assist with any delivery enquiries and provide updates regarding your shipment.